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The opening statement is crucial! This element of case presentation helps the arbitrator understand your case and the relevance of the oral and written evidence that is presented. It should be delivered clearly and should identify the issues, indicate what is to be proven, and specify the relief or remedy sought. You also may stipulate any facts of the case in the opening statement. Mastering the art of the opening statement can significantly enhance your effectiveness as an advocate. This webinar is designed to provide you with practical insights, proven techniques, and real-world examples to help you craft opening statements that resonate with your arbitrator. This webinar will equip you with the knowledge and confidence needed to make a memorable impact from the very first word. Join us as we explore the art and science of crafting compelling opening statements that captivate, persuade and inspire.


Jeanne Charles, Esq. - AAA Labor Arbitrator
Dean L. Burrell - AAA Labor Arbitrator
Facilitator - Janice Holdinski - VP Labor


As part of its long-standing, ongoing educational mission, the American Arbitration Association grants a limited number of scholarships that cover the cost of educational program registration. Scholarship eligibility is limited to students, government workers, retired professionals, arbitrators/mediators who are no longer active on the AAA roster, and others as may be determined by the AAA. To request a registration fee scholarship, please send an email to Include your current position and affiliation, and a brief description of the basis for your registration fee scholarship request. The American Arbitration Association reserves the right to grant or deny any request based on the information provided by the requesting individual and available space in the program.


West LegalEdcenter is procuring continuing legal education (CLE) credits on behalf of American Arbitration Association. This program is available for CLE credits in California, Connecticut, Illinois, Massachusetts, New York, Ohio, Pennsylvania, Texas. Credit amounts vary by attendance verification and jurisdictional rules and cannot be confirmed in advance of the program.