Education Services

Leading Effective Conversations and Resolving Conflict Within Healthcare

Session ID: ED7320002O

  • Start Date

    October 08, 2020 8:30 AM (EDT)
  • End Date

    October 08, 2020 4:00 PM
  • Duration

    7.5 hours
Registration Closed
Registration Status: CLOSED

Registration for this program closes on April 29, 2020 5:00 PM

Registration Fee
Price (USD)
General $495.00

Refund Policy

Refunds (less a $25 administrative fee) are available if a written cancellation request is received no later than 10 business days before the start of the program. Substitution of attendees can be made at any time.


AAA-ICDR® Dispute Resolution Center
150 East 42nd Street, 17th Floor
New York, NY  10017

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Faculty and Summary

Chris Stern Hyman
Chris Stern Hyman

Medical Mediation Group LLC
New York, NY

How to Mediate Challenging Disputes Among and Between Healthcare Providers and Disclose Adverse Events and Medical Errors


The medical profession currently needs leadership development and interpersonal skills training to address disagreements over practice culture, decision-making autonomy, and misalignment between institutional priorities and values that impede necessary progress. Additionally, the appropriate trend to disclose and discuss adverse events and medical errors continues, but the necessary training in how to do this effectively is lacking.

In this program, participants will acquire conflict mediation and resolution techniques through didactic instruction and dynamic interactive skills practice from a practicing academic physician, lawyer, and mediator and healthcare mediator and lawyer, both with extensive experience and training in the art and science of mediation and error disclosure within healthcare.

Participants will learn:

• How to evaluate and resolve conflict within healthcare using a framework that allows for non-judgmental, effective understanding of all parties involved.
• Communication skills designed to overcome impasse in mediating conflict.
• How to review and disclose adverse events and errors in appropriate and sensitive manners.

Attendees will gain insight into the benefits of using mediation and effective conversation techniques to help resolve conflicts and disclose adverse events within a healthcare system.


Who Should Attend? Healthcare attorneys, executive leaders, medical directors, service line leaders, provider leaders, accompanying administrative leader partners from both inpatient and outpatient settings and anyone involved with healthcare system change management.


As part of its long-standing, ongoing educational mission, the American Arbitration Association grants a limited number of scholarships that cover the cost of educational program registration. Scholarship eligibility is limited to students, government workers, retired professionals, arbitrators/mediators who are no longer active on the AAA roster, and others as may be determined by the AAA. To request a registration fee scholarship, please send an email to Include your current position and affiliation, and a brief description of the basis for your registration fee scholarship request. The American Arbitration Association reserves the right to grant or deny any request based on the information provided by the requesting individual and available space in the program.

If you are an AAA Panelist please note this program does not satisfy your annual Arbitrator Continuing Education (ACE) requirement. For 2020, only the complimentary online ACE 20 - Cyber Security: A Shared Responsibility program will satisfy the annual ACE training requirement.

CLE Information:

West LegalEdcenter is procuring continuing legal education (CLE) credits on behalf of American Arbitration Association. CLE credit is offered for this program in California, Connecticut, New Jersey, New Hampshire, and New York. Credit amounts vary by attendance verification and jurisdictional rules and cannot be confirmed in advance of the program.


Please contact Michelle Skipper at or 704-643-8605.