Education Services

Labor Grievance Processing

Session ID: ED5219007O

Labor Grievance Processing


  • Start Date

    November 19, 2019 9:00 AM (EST)
  • End Date

    November 19, 2019 5:00 PM
  • Duration

    8 hours
Course Full
Registration Status: FULL

Registration for this program closes on November 18, 2019 5:00 PM

Registration Fee
Price (USD)
Before Oct 18, 2019
General $195.00 $175.00
Group - 3 or More $175.00 -

Refund Policy

<p>Refunds (less a $25 processing fee) are available if a written cancellation request is received no later than 10 business days before the start of the program. Substitution of attendees can be made at any time.</p>


American Arbitration Association
120 Broadway 21st Floor
New York, NY  10271

 Map This Location


Faculty and Summary

Daniel Brent

Princeton, NJ

Pamela Jeffrey
Pamela Jeffrey

Levy Ratner, P.C.
New York, NY

Douglas Catalano
Douglas P.Catalano

Clifton, Budd & DeMaria LLP
New York, NY

The effective presentation of a grievance in arbitration often depends upon the work done earlier in the grievance process.

Through lecture, facilitated discussions, interactive exercises and mock role play, the faculty of experienced arbitrators and labor and management attorneys will provide participants with practical skills and information on how to constructively use the grievance process to resolve disputes and questions regarding contract interpretation.

The faculty will also explore how this problem-solving method can be used to:

Assess the merits of a grievance.
Conduct an investigation and communicate your position effectively at the grievance meeting.
Implement or otherwise formalize the grievance procedure in your organization.


Registration and continental breakfast begin at 8:30 am, with the program starting promptly at 9:00 am.

Who should attend?
Labor and management representatives in the private and public sectors, including supervisors, shop stewards, employee relations staff, attorneys, business agents, union representatives and personnel specialists will benefit from attending this program.


As part of its long-standing, ongoing educational mission, the American Arbitration Association grants a limited number of scholarships that cover the cost of educational program registration. Scholarship eligibility is limited to students, government workers, retired professionals, arbitrators/mediators who are no longer active on the AAA roster, and others as may be determined by the AAA. To request a registration fee scholarship, please send an email to Include your current position and affiliation, and a brief description of the basis for your registration fee scholarship request. The American Arbitration Association reserves the right to grant or deny any request based on the information provided by the requesting individual and available space in the program.

If you are an AAA Panelist please note this program does not satisfy your annual Arbitrator Continuing Education requirement.

CLE Information:

West LegalEdcenter is procuring continuing legal education (CLE) credits on behalf of American Arbitration Association. CLE credit is offered for this program in New Jersey and New York. Credit amounts vary by attendance verification and jurisdictional rules and cannot be confirmed in advance of the program.


Please contact Maggie Lalowski at or 212-484-3283.