Education Services

Labor Grievance Processing

Session ID: ED5219006O

Labor Grievance Processing


  • Start Date

    October 10, 2019 9:00 AM (EDT)
  • End Date

    October 10, 2019 5:00 PM
  • Duration

    8 hours
Registration Closed
Registration Status: CLOSED

Registration for this program closes on October 09, 2019 5:00 PM

Registration Fee
Price (USD)
Before Sep 10, 2019
General $195.00 $175.00
Group - 3 or More $175.00 -

Refund Policy

Refunds (less a $25 processing fee) are available if a written cancellation request is received no later than 10 business days before the start of the program. Substitution of attendees can be made at any time.


Red Lion Hotel
205 Wolf Road
Albany, NY  12205

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Faculty and Summary

Dennis Campagna
Dennis J. Campagna

White Plains, NY

Mary Ellen Donnelly
Mary Ellen Donnelly

Putney, Twombly, Hall & Hirson LLP
New York, NY

Jay Jaffe

1199 SEIU United Healthcare Workers East
New York, NY

The effective presentation of a grievance in arbitration often depends upon the work done earlier in the grievance process.

Through lecture, facilitated discussions, interactive exercises and mock role play, the faculty of experienced arbitrators and labor and management attorneys will provide participants with practical skills and information on how to constructively use the grievance process to resolve disputes and questions regarding contract interpretation.

The faculty will also explore how this problem-solving method can be used to:

Assess the merits of a grievance.
Conduct an investigation and communicate your position effectively at the grievance meeting.
Implement or otherwise formalize the grievance procedure in your organization.


Registration and continental breakfast begin at 8:30 am, with the program starting promptly at 9:00 am.

Who should attend?
Labor and management representatives in the private and public sectors, including supervisors, shop stewards, employee relations staff, attorneys, business agents, union representatives and personnel specialists will benefit from attending this program.


As part of its long-standing, ongoing educational mission, the American Arbitration Association grants a limited number of scholarships that cover the cost of educational program registration. Scholarship eligibility is limited to students, government workers, retired professionals, arbitrators/mediators who are no longer active on the AAA roster, and others as may be determined by the AAA. To request a registration fee scholarship, please send an email to Include your current position and affiliation, and a brief description of the basis for your registration fee scholarship request. The American Arbitration Association reserves the right to grant or deny any request based on the information provided by the requesting individual and available space in the program.

If you are an AAA Panelist please note this program does not satisfy your annual Arbitrator Continuing Education requirement.

CLE Information:

West LegalEdcenter is procuring continuing legal education (CLE) credits on behalf of American Arbitration Association. CLE credit is offered for this program in Connecticut and New York. Credit amounts vary by attendance verification and jurisdictional rules and cannot be confirmed in advance of the program.


Please contact Maggie Lalowski at or 212-484-3283.