Education Services

Getting More from Your Mediations -- Representing Clients and Maximizing Returns

Session ID: 21MEDB001

  • Start Date

    May 24, 2021 3:00 PM (EDT)
  • End Date

    May 27, 2021 6:10 PM
  • Duration

    4 days
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Registration Status: OPEN

Registration for this program closes on May 19, 2021 5:00 PM

Registration Fee
Price (USD)
General $595.00

Refund Policy

Refunds (less a $25 processing fee) are available if a written cancellation request is received no later than 10 business days before the start of the program. Substitution of attendees can be made at any time.


Online Via Zoom
Connection Information Will Be Sent Separately

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Faculty and Summary

Peter Phillips
Peter Phillips

New York Law School
New York, NY

Harold Coleman
Harold Coleman , Jr., a Division of the American Arbitration Association
Los Angeles, CA

Interactive Live Zoom Training

The training will take place from 3:00 p.m. to 6:10 p.m. ET on each of four days -- May 24, 25, 26, and 27.  The training will take place interactively on a Zoom platform, and registrants will receive information on the link a few days before the training begins.  Please note that, in order to offer training that is responsive to individual needs, registration is strictly limited.


Mediation's ever-increasing popularity among parties and counsel begs the question: "How can I maximize the opportunities and returns that this unique problem-solving process offers?"


Attorneys in particular can better position themselves to monitor and respond to the negotiating behavior of participants while advancing the needs of their clients if they develop more skillful conflict literacy and mediation savvy.


Acquire an in-depth understanding of the mediator's role, focused mediation preparation, negotiation strategies, barriers to agreement, and what's happening at the mediation (and behind the scene as well) to get the most from the process.


There's a lot to absorb, including:


  • Selecting the right mediator,
  • Setting the stage for effective mediation: coaching/counseling the client and pre-mediation preparation,
  • Opening presentations that command attention and respect,
  • Negotiation approaches to acquire (and those to avoid),
  • Leveraging BATNAs, LATNAs, ZOPAs, and the language of solution-focused mediated settlement negotiations,
  • Discerning how best to collaborate and when to compete, and
  • Strategic partnering with the mediator.


Join us to discover more about what goes on in the mediation.


Session Time

3:00 p.m.-6:10 p.m. ET


Session Days

Monday, May 24th

Tuesday, May 25th

Wednesday, May 26th

Thursday, May 27th  



As part of its long-standing, ongoing educational mission, the American Arbitration Association grants a limited number of scholarships that cover the cost of educational program registration. To request a registration fee scholarship, please send an email to Include your current position and affiliation, and a brief description of the basis for your registration fee scholarship request. The American Arbitration Association reserves the right to grant or deny any request based on the information provided by the requesting individual and available space in the program.


If you are an AAA Panelist please note this program does not satisfy your annual Arbitrator Continuing Education requirement.



CLE Information:

New York Law School is an accredited provider of Continuing Legal Education (CLE) in New York State, and CLE will be managed by New York Law School for this program. Credit amounts vary by attendance verification and jurisdictional rules and cannot be confirmed in advance of the program.

New York State CLE credits may satisfy CLE requirements in other jurisdictions – including the Law Society of Hong Kong, the Law Society of England and Wales, and the American jurisdictions of AK, AZ, AR, CA, CO, DC, FL, HI, ME, MO, NJ, ND, WA, WV and WI – by virtue of the reciprocity policies in those jurisdictions.


Please contact Michael Rodriguez at or 877-250-0329.