Construction Mediation and the User Experience: Pathways to Settlement and Satisfaction

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Session ID: 15PRW001

Registration Status: Open

Registration for this program closes on

Registration Fee
Price (USD)
General $95.00
AAA Panelist $85.00

Online Course

Recorded Webinar

  • Date

    Always Available
  • Duration

    Self Paced
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Faculty and Summary

Patricia Galloway
Patricia D.Galloway

Galloway Arbitration, Inc.
Cle Elum, WA

Harold Coleman, Jr., Esq.
Harold Coleman, Jr., Esq.

CCA, AAA-ICDR® executive, faculty and panelist / American Arbitration Association
San Diego, CA

<<< A link to this recorded webinar's supplemental material appears at left.  You may download the materials once you have registered for the recording.

90 Minutes

Construction industry professionals often participate in the mediation process. Such participation may take the form of simply following the lead of the company’s attorney, or may rise to the level of playing an oversight role in the process on behalf of the company. Whatever the level of involvement, it is only through an in-depth understanding and working knowledge of mediation dynamics that industry professionals can be most effective in ensuring that the process serves their firm’s best interests.

This 90-minute recorded webinar is a comprehensive introduction to the mediation process that also identifies best practices to enhance the user experience.

This program does not qualify for the AAA's annual Arbitrator Continuing Education (ACE) requirement.  

Launching the Course After Registration

If you purchase this recorded webinar you will receive a confirmation email containing a link to the course.  You will click the course link in that email or copy and paste the link into your browser to launch the course. 


Topics include—

  • How to best prepare for a productive mediation experience.
  • Identifying the best time to mediate.
  • How to select the right mediator.
  • How to set the tone for solution-focused mediation advocacy.
  • When to engage forensic experts in the process.
  • How to control process costs.
  • How to assess mediation objectives and settlement options.
  • How to plan for contingencies.
  • Which principals should attend the mediation.
  • How best to strategize and collaborate with outside counsel at mediation.

And more.

Purchase this recorded presentation to gain a clear understanding of the dynamics of mediation and how to better manage the process and increase overall user satisfaction.

WHO WOULD BENEFIT FROM THIS PRESENTATION – Arbitrators, in-house and outside counsel, academics, and anyone interested in acquiring a comprehensive grounding in the mediation process.


CLE Information:

CLE is currently not offered on AAA recorded webinars.  Some jurisdictions will allow CLE credit for online programs, and we suggest that you confirm CLE credit availability for this type of program with the appropriate state CLE regulator.  A Certificate of Attendance will be provided upon request.


Please contact AAA Education Services at or 212-716-3977.