Advanced Mediator Training Series: Expanding the Mediators Toolbox – Blending Advanced Mediator Strategies

Session ID: 18AMTP003

Advanced Mediator Training Series: Expanding the Mediators Toolbox – Blending Advanced Mediator Strategies


Registration Status: Open

Registration for this program closes on September 24, 2018 12:00 AM

Registration Fee
Price (USD)
General $425.00
AAA Panelist $375.00

Refund Policy

Refunds (less a $25 processing fee) are available if a written cancellation request is received no later than 10 business days before the start of the program. Substitution of attendees can be made at any time.


Online Course


  • Start Date

    September 26, 2018 8:30 AM (PDT)
  • End Date

    September 26, 2018 5:00 PM
  • Duration

    8.5 hours

Faculty and Summary

Louis Chang
Louis Chang

Honolulu, HI

Harold Coleman
Harold Coleman , Jr., a Division of the American Arbitration Association
Los Angeles, CA

Mediation philosophy and mediator style inform a mediator’s ability to develop rapport, establish an empathic connection with, and earn the trust of the parties.  These, coupled with a combination of the mediator’s various strategies are fundamental and critical to the mediator’s effectiveness.  

This one-day, advanced mediator training workshop looks beyond the common “go to” strategies to focus on a blend of strategies that often prove more useful and effective than the traditional “Getting to Yes” model.  Given the variety and uniqueness of individuals, circumstances and disputes in any particular mediation, the strategies discussed in this workshop, while not exhaustive, fall into the following five categories that blend and fuse various strategies:  

  -  Facilitative
  -  Benefactor
  -  Assertive/Directive
  -  Relational
  -  Personas

A central objective of the workshop is to help the experienced and practicing mediator expand the tools in her/his toolkit to become more successful in their mission to (1) help troubled persons, institutions, and parties work through and resolve their conflicts and disputes efficiently and effectively, and (2) deliver exceptional value by navigating the process with keener insight.

As part of its long-standing, ongoing educational mission, the American Arbitration Association grants a limited number of scholarships that cover the cost of educational program registration. Scholarship eligibility is limited to students, government workers, retired professionals, arbitrators/mediators who are no longer active on the AAA roster, and others as may be determined by the AAA. To request a registration fee scholarship, please send an email to Include your current position and affiliation, and a brief description of the basis for your registration fee scholarship request. The American Arbitration Association reserves the right to grant or deny any request based on the information provided by the requesting individual and available space in the program.


If you are an AAA Panelist please note this program does not satisfy your annual Arbitrator Continuing Education requirement.

CLE Information:

West LegalEdcenter is procuring continuing legal education (CLE) credits on behalf of American Arbitration Association.  This program is available for CLE credits in California.  Credit amounts vary by attendance verification and jurisdictional rules.


Please contact AAA Education Services at or 212-716-3977.