Education Services

Advanced Mediation and Impasse Strategies in the Digital World

Session ID: 20AMTP013

Advanced Mediation and Impasse Strategies in the Digital World


  • Start Date

    March 25, 2021 11:00 AM (PDT)
  • End Date

    March 27, 2021 2:00 PM
  • Duration

    3 days
Registration Closed
Registration Status: CLOSED

Registration for this program closes on March 22, 2021 12:00 PM

Registration Fee
Price (USD)
General $495.00

Refund Policy

Refunds (less a $25 processing fee) are available if a written cancellation request is received no later than 10 business days before the start of the program. Substitution of attendees can be made at any time.


Online Via Zoom
Connection Information Will Be Sent Separately

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Faculty and Summary

Louis Chang
Louis Chang

Honolulu, HI

Harold Coleman
Harold Coleman , Jr., a Division of the American Arbitration Association
Los Angeles, CA

Debra Dupree, Psy.D.
Debra Dupree, Psy.D.

Relationships at Work, Inc.
San Diego, CA

Experienced, practicing mediators can expand their toolboxes of techniques with a blend of mediation strategies that often proves more useful and effective than traditional methods. Developing three core skill sets--advanced strategies, ethics, and technology--can help practitioners advance from “average” to “masterclass.”

Leading online negotiations can yield daunting technological and practical challenges. Attendees will explore strategies to overcome these complications in order to lead productive mediations.

The course is organized into five 60-minute live sessions and one 90-minute live, interactive practicum.



Thursday, March 25:
Module 1: 11:00 a.m.-12:05 p.m. PST
Core Competencies—Revelations from Recent Research in the Field

Module 2: 12:25-1:30 p.m. PST
Blending Advanced Mediation Strategies

Friday, March 26:
Module 3: 11:00 a.m.-12:05 p.m. PST
Relational Strategies

Module 4: 12:25-1:30 p.m. PST
Impasse Management Strategies

Saturday, March 27:
Module 5: 11:00 a.m.-12:05 p.m. PST
Virtual Mediation Strategies

Live Interactive Practicum: 12:25-2:00 p.m. PST


Each 60-minute module and the 90-minute live practicum includes a 5-minute break. A 20-minute break is also included between Modules 1 and 2, Modules 3 and 4 and Module 5 and the Live Interactive Practicum.

Course Information
This course will be held on ZOOM. A link will be sent prior to the first session. A syllabus and other course materials will be provided.

As part of its long-standing, ongoing educational mission, the American Arbitration Association grants a limited number of scholarships that cover the cost of educational program registration. Scholarship eligibility is limited to students, government workers, retired professionals, arbitrators/mediators who are no longer active on the AAA roster, and others as may be determined by the AAA. To request a registration fee scholarship, please send an email to Include your current position and affiliation, and a brief description of the basis for your registration fee scholarship request. The American Arbitration Association reserves the right to grant or deny any request based on the information provided by the requesting individual and available space in the program.

If you are an AAA Panelist please note this program does not satisfy your annual Arbitrator Continuing Education requirement.


CLE Information:

The AAA has not applied for, and is not offering, CLE for this series.  If you require CLE credit for this program, or if you are a professional in a discipline other than the practice of law, you will be able to request a certificate following attendance.  You may be able to submit the program on your own for credit and we recommend that you confirm application requirements with the appropriate licensing body.


Please contact Michael Rodriguez at or 877-250-0329.