Education Services

Advanced Mediation and Impasse Management Strategies in the Digital Age

Session ID: 20AMTP013

Advanced Mediation and Impasse Management Strategies in the Digital Age


  • Start Date

    November 30, 2020 9:00 AM (PST)
  • End Date

    December 12, 2020 12:00 AM
  • Duration

    13 days
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Registration Status: OPEN

Registration for this program closes on November 25, 2020 5:00 PM

Registration Fee
Price (USD)
General $495.00
Co-Sponsoring Bar Association Members $445.00

Refund Policy

Refunds (less a $25 processing fee) are available if a written cancellation request is received no later than 10 business days before the start of the program. Substitution of attendees can be made at any time.


Online Via Zoom
Connection Information Will Be Sent Separately

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Faculty and Summary

Louis Chang
Louis Chang

Honolulu, HI

Harold Coleman
Harold Coleman , Jr., a Division of the American Arbitration Association
Los Angeles, CA

This innovative, demonstration-based training is designed to equip today’s busy ADR practitioner with a blend of mediation strategies that often prove more useful and effective than traditional methods. This training will help experienced and practicing mediators to expand their toolboxes of skill sets to become more successful in their mission to (1) help troubled parties and persons, organizations, and institutions effectively and efficiently resolve disputes; and (2) deliver exceptional value by navigating the process with keener insight.

Demonstrations will focus on three core skill sets—leveraging advanced strategies, ethics, and technology utilization.

The course is organized into five 60-minute pre-recorded faculty discussions and demonstrations with coordinated 60-minute live, interactive practicums. Vignettes and faculty/participant demonstrations will illustrate key learning points and encourage lively input and engagement. Practitioners will explore strategies to overcome the daunting technological and practical challenges inherent to leading productive online negotiations and mediations.

The course will equip serious ADR practitioners of all types (negotiators, mediators, advocates, arbitrators, industry professionals) to master the techniques required to lead negotiated problem solving in today’s virtual marketplace—and to discover best practices to advance from “average” practitioner” to that of “master-class” practitioner


Module 1: Core Competencies—Revelations from Recent Research in the Field
Module 2: Blending Advanced Mediation Strategies
Module 3: Relational Strategies
Module 4: Impasse Management Strategies
Module 5: Virtual Mediation Strategies

Practitioners will explore strategies to overcome the daunting technological and practical challenges inherent to leading productive online negotiations and mediations.

Registrants to the course will receive access to all prerecorded modules and course materials on Friday, November 27th. Each week of the training (Monday – Friday) registrants are to watch the prerecorded modules which will be discussed during the live practicum dates listed below.

Self-Study – Prerecorded Modules 1-3: Monday-Friday, November 30-December 4
First Live Practicum, Modules 1-3: Saturday, December 5, 10:00-11:30 a.m. PST

Self-Study – Prerecorded Modules 4-5: Monday-Friday, December 7-11
Second Live Practicum, Modules 4-5: Saturday, December 12, 10:00 a.m. -11:30 a.m., PST

Course Information
This class will be held on ZOOM. A link will be sent prior to the first session. A syllabus will be provided.

As part of its long-standing, ongoing educational mission, the American Arbitration Association grants a limited number of scholarships that cover the cost of educational program registration. Scholarship eligibility is limited to students, government workers, retired professionals, arbitrators/mediators who are no longer active on the AAA roster, and others as may be determined by the AAA. To request a registration fee scholarship, please send an email to Include your current position and affiliation, and a brief description of the basis for your registration fee scholarship request. The American Arbitration Association reserves the right to grant or deny any request based on the information provided by the requesting individual and available space in the program.

If you are an AAA Panelist please note this program does not satisfy your annual Arbitrator Continuing Education requirement.


CLE Information:

The AAA has not applied for, and is not offering, CLE for this two-session series.  If you require CLE credit for this program, or if you are a professional in a discipline other than the practice of law, you will be able to request a certificate following attendance.  You may be able to submit the program on your own for credit and we recommend that you confirm application requirements with the appropriate licensing body.


Please contact Michael Rodriguez at or 877-250-0329.